Support

OTUS

We usually reply within a few days.

Something not working, a question, or an idea for a new decoration? Email visioina@gmail.com — include your iOS version and what you were doing when the problem appeared, and we’ll get Otus back on track.

Frequently asked questions

The most common ones are below — the full FAQ has everything.

How do I earn stardust?

Your alien collects 100 stardust per focused minute. Finish the full timer for a +20% bonus, and growing streaks add up to +50% more.

What breaks a focus session?

In Normal mode, switching to another app starts a 30-second countdown — come back in time or the stardust is dropped. Locking your phone is always fine.

What is Deep Focus?

Deep Focus uses Apple’s Screen Time to actually block apps during your session. The free version blocks all distracting apps; OTUS Pro lets you choose exactly which. It requires the Screen Time permission when first used.

Can I bypass Deep Focus?

No — the block screen has no escape button. Ending the mission early (and dropping the stardust) is the only way out. Please don’t switch off OTUS’s Screen Time permission in the Settings app: that disables Deep Focus entirely.

How do streaks work?

Focus at least 25 minutes in a day and that day qualifies. Consecutive qualified days keep your comet burning. Streak freezes (bought with stardust) automatically protect the streak on a missed day.

How do I move to a new phone?

Progress syncs through your personal iCloud — sign the new iPhone in to the same Apple Account and your galaxy appears. For paid items, tap Restore purchases in the shop or Settings.

How do I cancel OTUS Pro?

Subscriptions are managed by Apple: Settings → your name → Subscriptions → OTUS Pro → Cancel. You keep Pro until the end of the paid period.

Why can’t Otus’s timer appear in the Dynamic Island?

The Live Activity timer (Lock Screen & Dynamic Island) is an OTUS Pro feature, and the Dynamic Island itself requires an iPhone 14 Pro or newer.